When you make the purchase you will receive an email with a code which you must print or have it available on your mobile phone. From the day after purchase, you can show up at our facilities during the opening hours set out on our website. contact. Once there, you should head to the checkout to redeem your purchase for the actual tickets. All tickets for your purchase will be delivered at the time of redemption. Subsequently, you can go to carry out your contracted activities. These tickets do not expire, and can be used at any time, respecting the conditions of schedule and capacity.
Your purchase may be redeemed for the actual tickets from the day after your purchase.
CANCELLATIONS / RETURNS
It is possible to request the cancellation of your purchase, as long as it has not been 90 days since the time of purchase and it has not been exchanged for real tickets. Such actual tickets are non-refundable.
Si desea solicitar un reembolso, puede hacerlo llamando al +34 952 823 359 or through our contact. El reembolso se realizará mediante el mismo medio de pago que haya utilizado para realizar su compra.